Smart Trips Emergency Ride Home program provides a free ride home from work only for employees who have an emergency on a day that they used alternative transportation.
When an employee who used alternative transportation to get to work has an emergency, Smart Trips ERH program will pay for their ride home – up to 60 miles one way. The ERH program does not cover rides for personal errands, pre-scheduled medical or other appointments, or other instances where transportation could have been scheduled in advance. The only side trip allowed would be to pick up a sick child at day care or school on the way home.
Upon joining Smart Trips, you will be provided with access to 2 printable Emergency Ride Home vouchers. If you use these vouchers properly and remain an active participant, you will receive access to an additional voucher each time you use a voucher, up to 5 total vouchers per year between August 1 and July 31.
When can I use a voucher?
Who is eligible?
Vouchers are non-transferable and may not be sold. They are valid only for the participant and on the day for which they are printed.
How do I arrange an Emergency Ride Home?
(If you work at Y-12 or ORNL, please follow the specific procedures for your employer.)
What if I have problems using a voucher? For instance, I can’t get one to print?
Direct questions or concerns to Smart Trips at 215-2916. If you cannot get a voucher to print or if your voucher is denied by the service provider, you may submit a claim for reimbursement by sending your receipt and an explanation of your ERH situation to: Smart Trips ERH Program, 400 Main St, Suite 403, City-County Building, Knoxville, TN 37902
Failure to follow these guidelines will result in denial of your remaining vouchers and ineligibility for the ERH program for one year.